Solution for Operations Managers
Full oversight — volumes, summaries and sentiment in real time.
Call volumes, answer rate, inbound/outbound split, peak hours, sentiment analysis and per-service drill-down — with CSV export for further analysis.
Call volumes, answer rate, inbound/outbound split, peak hours, sentiment analysis and per-service drill-down — with CSV export for further analysis.
An operations manager needs full visibility — volumes, answer rate, peak hours, sentiment. Voxia provides an analytics dashboard with CSV export, so you can make data-driven decisions.
After every call, you receive a summary with sentiment and interest.
Volumes, answer rate, peak hours, sentiment — in real time.
Export data for further analysis.
Escalation detection in real time.
Volumes, answer rate, sentiment — in real time.
After every call, you receive a summary.
Export data for further analysis.
Escalation detection in real time.
Demo with oversight and reporting scenarios.